Help center
Frequently asked questions
Everything you need to know about ordering, shipping, and returns before reaching out to us directly.
Shipping and delivery
How long does delivery take?
Orders are typically processed within 1–3 business days, then shipping takes another 7–16 business days depending on your location — so most orders arrive within about 8 to 19 business days total. We'll send you a tracking number as soon as it's available. See our full Shipping Policy for details.
How much does shipping cost?
Shipping is free on every order within the United States — no minimum required.
Do you ship outside the US?
Right now we only ship within the United States.
- Returns and exchanges
What's your return policy?
If your order arrives damaged, defective, or incorrect, contact us within 15 days of delivery for a free refund or replacement. Change-of-mind returns aren't available once an order has shipped — please review product details carefully before ordering. See our full Refund, Replacement, and Return Policy for details.
My item arrived damaged or wrong, what do I do?
Contact us within 15 days of delivery with a photo or short video of the item, and we'll arrange a replacement or refund right away.
- Orders and payment
What payment methods do you accept?
You can pay by credit card through a secure, fully encrypted checkout.
Can I change or cancel my order after placing it?
Reach out as soon as possible — ideally within a few hours of placing your order. Once an order begins processing (which can start quickly), we may not be able to change or cancel it. Contact us right away and we'll do what we can.
Still have a question?
We typically reply within 24 business hours.