Shipping Policy

PervaPets — currently shipping to the United States only

Where We Ship

At this time, we ship exclusively within the United States. We do not currently ship internationally.

Processing Time

Once your order is placed and payment is confirmed, we typically process it within 1–3 business days before it's handed off to a shipping carrier. During high-demand periods (such as major holidays or seasonal sales), processing may take a bit longer — up to 5 business days.

Shipping Time

After processing, delivery typically takes 7–16 business days, depending on the product and your location. Some items may arrive sooner, and some may take a little longer — shipping times can vary by product and are not guaranteed.

Order Tracking

Every order that ships receives a tracking number automatically. Tracking is generally available within about 3 business days after your order ships, and you'll be able to view it from your order confirmation email or by contacting us.

Factors That Can Affect Delivery Time

A few things can occasionally extend delivery beyond the estimates above:

• Peak seasons (e.g., major holidays, year-end shopping periods) — processing and shipping may take noticeably longer during these windows. We'll do our best to communicate any known delays in advance.
• Product availability — occasionally an item may require additional sourcing time before it ships.
• Carrier and customs delays — factors outside our control, such as weather, carrier volume, or logistics disruptions, can occasionally extend transit time.

Shipping Costs

Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase.

Questions About Your Order

If your order is taking longer than expected, or if you have any questions about shipping, contact us at support@pervapets.com with your order number and we'll be happy to look into it.